Terms & Conditions

1. Definitions and Interpretation

1.1 Definitions

In these Terms, unless the context otherwise requires, the following definitions apply:

• "Affiliate" means any entity that directly or indirectly controls, is controlled by, or is under common control with a party, where "control" means ownership of more than 50% of the voting securities or equivalent ownership interest.
• "Applicable Law" means all applicable laws, statutes, regulations, ordinances, treaties, guidelines, and codes, including but not limited to data protection and privacy laws such as the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and other similar legislation.
• "Archive" or "Data Archive" means the exportable data package provided by LinkedIn containing User's personal information and activity data.
• "Authorized User" means an individual who is authorized by the Account holder to access and use the Service.
• "Business Day" means any day other than a Saturday, Sunday, or public holiday in the Netherlands.
• "Confidential Information" means any non-public information disclosed by either party to the other, whether orally or in writing, that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information.
• "Content" means any data, text, graphics, images, audio, video, information, or other materials.
• "Credentials" means usernames, passwords, authentication tokens, session cookies, API keys, and any other information used to authenticate or authorize access to accounts or services.
• "Data Controller" has the meaning given to it under the GDPR and refers to the entity that determines the purposes and means of processing personal data.
• "Data Processor" has the meaning given to it under the GDPR and refers to the entity that processes personal data on behalf of the Data Controller.
• "Documentation" means any user guides, technical manuals, training materials, specifications, and other documentation provided by [know] relating to the Service.
• "Effective Date" means the date on which you first access or use the Service, or the date you accept these Terms, whichever is earlier.
• "Feedback" means any suggestions, ideas, enhancement requests, recommendations, or other feedback provided by you regarding the Service.
• "Force Majeure Event" means any event beyond a party's reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, epidemics, pandemics, strikes, labor disputes, equipment failures, power outages, telecommunications failures, or shortages of transportation, facilities, fuel, energy, labor, or materials.
• "Intellectual Property Rights" means all patents, copyrights, trademarks, trade secrets, trade names, domain names, moral rights, rights of publicity, and all other intellectual and industrial property rights, whether registered or unregistered, and all applications and rights to apply for registration thereof.
• "LinkedIn" means LinkedIn Corporation and its affiliates, including Microsoft Corporation.
• "Losses" means any and all damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees and court costs).
• "Personal Data" has the meaning given to it under the GDPR and includes any information relating to an identified or identifiable natural person.
• "Platform" means the [know] website, applications, APIs, and all related services and infrastructure.
• "Processing" has the meaning given to it under the GDPR and includes any operation performed on personal data.
• "Service" means the LinkedIn Data Exporter tool and all related features, functionalities, and services provided by [know].
• "Session" means an authenticated connection between you and LinkedIn facilitated through the Service.
• "Session Data" means cookies, tokens, and other authentication information stored to maintain your LinkedIn session.
• "Subscription" means any paid plan or service tier offered by [know].
• "Term" means the period during which these Terms are in effect.
• "User Content" means any Content that you submit, upload, or transmit through the Service.
• "User Data" means any data exported from LinkedIn through the Service, including your LinkedIn Archive and any derived data.

1.2 Interpretation

In these Terms:

• References to "include," "includes," or "including" shall be deemed to be followed by "without limitation."
• References to "writing" or "written" include electronic communications.
• References to any legislation include any amendments, re-enactments, or successor legislation.
• Headings are for convenience only and shall not affect interpretation.
• The singular includes the plural and vice versa.
• References to "days" mean calendar days unless otherwise specified.
• References to "EUR" or "euros" mean the lawful currency of the European Union.
• Any obligation not to do something includes an obligation not to permit that thing to be done.

2. Description of Service

2.1 Service Overview

The Service is a technical tool designed to facilitate the export, retrieval, and ongoing synchronization of your personal data from LinkedIn. The Service operates by:

• Providing a secure, isolated browser environment for you to authenticate with your LinkedIn account;
• Automatically initiating data archive requests to LinkedIn on your behalf;
• Continuously monitoring LinkedIn for archive availability and readiness;
• Facilitating the secure download and delivery of your completed data archives;
• Maintaining authenticated sessions to enable periodic, automated data retrieval and synchronization;
• Providing status updates and notifications regarding your export requests;
• Storing and managing your session information to enable seamless, recurring access to your data.

2.2 Data Portability Purpose

The Service is designed to assist you in exercising your legal rights to data portability as provided under applicable data protection laws, including but not limited to Article 20 of the GDPR. We act solely as a technical facilitator and service provider to help you obtain copies of your own personal data from LinkedIn.

2.3 Service Limitations

You acknowledge and agree that:

• The Service depends on LinkedIn's data export functionality, which is controlled entirely by LinkedIn and may change at any time without notice;
• LinkedIn determines the format, content, and availability of data archives, and we have no control over these aspects;
• Archive preparation times are determined by LinkedIn and typically range from 24 to 72 hours, but may take longer;
• The Service may experience downtime, errors, or interruptions due to maintenance, updates, or technical issues;
• We do not guarantee that all data in your LinkedIn account will be included in your archive;
• The Service may not be available in all geographic locations or jurisdictions;
• Features and functionality may be modified, suspended, or discontinued at any time;
• The Service is provided for personal, non-commercial use unless otherwise agreed in writing.

2.4 No Agency Relationship

Nothing in these Terms shall be construed to create any agency, partnership, joint venture, employment, or fiduciary relationship between you and [know]. We act solely as an independent service provider and do not act as your agent, representative, or fiduciary in any capacity.

2.5 Service Availability

We strive to maintain high availability of the Service, but do not guarantee uninterrupted access. The Service may be temporarily unavailable due to:

• Scheduled maintenance (which we will endeavor to announce in advance when practicable);
• Emergency maintenance or security updates;
• Technical failures or infrastructure issues;
• Third-party service disruptions (including LinkedIn);
• Force Majeure Events;
• Compliance with legal or regulatory requirements;
• Any other circumstances beyond our reasonable control.

3. Eligibility and Registration

3.1 Age Requirements

You must be at least eighteen (18) years of age, or the age of legal majority in your jurisdiction if higher, to use the Service. By using the Service, you represent and warrant that you meet this age requirement. If you are under the required age, you are prohibited from using the Service.

3.2 Legal Capacity

You represent and warrant that you have the legal capacity and authority to enter into these Terms and to perform your obligations hereunder. If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

3.3 LinkedIn Account Requirements

To use the Service, you must:

• Have a valid, active LinkedIn account in good standing;
• Be the rightful owner of the LinkedIn account or have explicit, documented authorization from the account owner to access and export data;
• Comply with LinkedIn's Terms of Service and all applicable LinkedIn policies;
• Not be suspended, banned, or otherwise restricted from using LinkedIn;
• Have access to the email address associated with your LinkedIn account.

3.4 Geographic Restrictions

The Service is intended for use by individuals and organizations located in jurisdictions where such use is lawful. You represent and warrant that:

• You are not located in a country subject to comprehensive economic sanctions;
• You are not listed on any government list of prohibited or restricted parties;
• Your use of the Service does not violate any export control laws or regulations;
• You will comply with all applicable local, national, and international laws and regulations.

3.5 Accuracy of Information

You agree to provide accurate, current, and complete information when using the Service, including but not limited to your email address. You agree to promptly update any information to maintain its accuracy. We reserve the right to suspend or terminate your access if any information provided is inaccurate, false, or misleading.

3.6 One Account Per User

Each individual may only create and maintain one account with the Service. Creating multiple accounts to circumvent restrictions, abuse the Service, or for any other purpose is strictly prohibited and may result in immediate termination of all accounts.

4. Account and Security

4.1 Account Responsibilities

You are solely responsible for:

• Maintaining the confidentiality and security of your LinkedIn credentials;
• All activities that occur under your session or through your account;
• Ensuring that your use of the Service complies with all applicable laws and regulations;
• Preventing unauthorized access to your account and session;
• Immediately notifying us of any unauthorized use or security breach;
• Ensuring that any device you use to access the Service is secure and free from malware;
• Logging out of sessions and securing your devices when not in use.

4.2 Credential Security

You acknowledge and agree that:

• Your LinkedIn credentials are entered directly into LinkedIn's official login interface through our secure browser environment;
• We do not store, access, view, or have visibility into your LinkedIn password at any time;
• You must never share your LinkedIn password with anyone, including our support team;
• We will never ask you for your LinkedIn password through email, phone, or any other communication channel;
• You should immediately change your LinkedIn password if you suspect any compromise.

4.3 Session Management

When you authenticate with LinkedIn through our Service:

• Session cookies and authentication tokens are securely stored using industry-standard encryption;
• Sessions are maintained to enable continuous monitoring and periodic data retrieval;
• You authorize us to use your session to check archive status and download data on your behalf;
• Sessions may be refreshed automatically to maintain access for ongoing synchronization;
• You may request session termination at any time by contacting us;
• Sessions may expire due to LinkedIn's security policies, requiring re-authentication.

4.4 Unauthorized Access

You must immediately notify us at founders@useknow.io if you become aware of:

• Any unauthorized use of your account or session;
• Any breach or suspected breach of security;
• Any unauthorized access to your LinkedIn account;
• Any phishing attempts or suspicious communications claiming to be from [know];
• Any other security concerns related to your use of the Service.

We shall not be liable for any Losses arising from unauthorized access to your account that results from your failure to maintain adequate security measures or to promptly notify us of security concerns.

4.5 Account Suspension

We reserve the right to suspend your account or access to the Service immediately and without prior notice if we reasonably believe:

• Your account has been compromised;
• You are violating these Terms;
• Your use poses a security risk to the Service or other users;
• Suspension is required to comply with applicable law or legal process;
• Your account is being used for fraudulent or illegal purposes;
• Continued access would expose us to liability.

5. License and Access Rights

5.1 License Grant to You

Subject to your compliance with these Terms, [know] grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service solely for your personal, non-commercial purposes in accordance with these Terms and any applicable Documentation.

5.2 License Restrictions

You may not, and may not permit any third party to:

• Copy, modify, adapt, translate, or create derivative works of the Service;
• Reverse engineer, disassemble, decompile, or otherwise attempt to derive the source code of the Service;
• Rent, lease, lend, sell, sublicense, assign, distribute, publish, transfer, or otherwise make available the Service to any third party;
• Remove, alter, or obscure any proprietary notices on the Service;
• Use the Service to develop a competing product or service;
• Use the Service in any manner that could damage, disable, overburden, or impair the Service;
• Use automated systems, bots, or scripts to access the Service (except as expressly permitted);
• Circumvent, disable, or interfere with security features of the Service;
• Access the Service through any interface other than those provided by [know];
• Use the Service for benchmarking or competitive analysis without our written consent;
• Frame, mirror, or otherwise incorporate any part of the Service into any other product or service.

5.3 Reservation of Rights

Except for the limited license granted herein, [know] and its licensors reserve all rights, title, and interest in and to the Service, including all Intellectual Property Rights. No rights are granted to you by implication, estoppel, or otherwise, except as expressly set forth in these Terms.

5.4 Open Source Components

The Service may include open source software components that are subject to separate license terms. To the extent required by such licenses, the terms of such licenses will apply in lieu of these Terms with respect to such open source components.

6. Acceptable Use Policy

6.1 General Conduct

You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree to act responsibly and ethically when using the Service and to respect the rights of others.

6.2 Permitted Uses

The Service is intended for:

• Exporting your own personal data from your LinkedIn account;
• Backing up your LinkedIn data for personal archival purposes;
• Exercising your data portability rights under applicable law;
• Maintaining synchronized copies of your LinkedIn data;
• Any other lawful purpose consistent with these Terms.

6.3 Compliance Requirements

You agree to comply with:

• All applicable local, state, national, and international laws and regulations;
• LinkedIn's Terms of Service and all applicable LinkedIn policies;
• All applicable data protection and privacy laws;
• All applicable export control and sanctions laws;
• Any additional terms or policies we may publish from time to time.

6.4 Rate Limiting and Fair Use

To ensure fair access for all users and to protect the integrity of the Service:

• We may implement rate limiting on API calls and service requests;
• Excessive use that impacts other users may be throttled or restricted;
• We reserve the right to set usage limits at our sole discretion;
• Attempts to circumvent rate limits may result in account suspension.

7. Prohibited Activities

7.1 Strictly Prohibited Conduct

You agree NOT to engage in any of the following prohibited activities:

7.1.1 Unauthorized Access

• Accessing LinkedIn accounts that do not belong to you without explicit, documented authorization;
• Using stolen, fraudulent, or unauthorized credentials;
• Attempting to gain unauthorized access to our systems, networks, or data;
• Bypassing or circumventing authentication or security measures;
• Probing, scanning, or testing the vulnerability of the Service without authorization.

7.1.2 Data Misuse

• Using the Service to harvest, scrape, or collect data from accounts other than your own;
• Using exported data for spam, harassment, or unsolicited communications;
• Selling, renting, or commercially exploiting exported data without authorization;
• Using exported data to create profiles or dossiers on individuals without consent;
• Using the Service for competitive intelligence gathering against LinkedIn.

7.1.3 Technical Interference

• Introducing viruses, malware, worms, Trojan horses, or other harmful code;
• Attempting to interfere with, disrupt, or overload the Service or its infrastructure;
• Using automated systems, bots, crawlers, or scrapers except as expressly permitted;
• Reverse engineering, decompiling, or disassembling any part of the Service;
• Attempting to decrypt or access encrypted data without authorization;
• Manipulating or forging headers, identifiers, or other data to disguise origin.

7.1.4 Legal and Regulatory Violations

• Violating any applicable local, state, national, or international law or regulation;
• Violating LinkedIn's Terms of Service or other platform policies;
• Infringing on the Intellectual Property Rights of others;
• Engaging in any form of fraud, deception, or misrepresentation;
• Using the Service for money laundering or terrorist financing;
• Violating export control or economic sanctions laws.

7.1.5 Harmful Conduct

• Harassing, threatening, stalking, or intimidating any person;
• Impersonating any person or entity or misrepresenting your affiliation;
• Engaging in any activity that could harm minors;
• Promoting violence, discrimination, or hatred;
• Publishing defamatory, obscene, or offensive content.

7.1.6 Commercial Misuse

• Reselling, redistributing, or commercially exploiting the Service without authorization;
• Using the Service to provide a competing service to third parties;
• Sublicensing or allowing third parties to access the Service through your account;
• Using the Service for any commercial purpose without a commercial license.

7.2 Consequences of Prohibited Activities

Engaging in prohibited activities may result in:

• Immediate suspension or termination of your account and access;
• Deletion of your data and session information;
• Reporting to law enforcement or regulatory authorities;
• Civil or criminal legal action;
• Liability for damages caused to [know] or third parties;
• Permanent ban from using the Service.

8. Data Handling and Privacy

8.1 Privacy Policy

Your use of the Service is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you consent to the collection, use, and processing of your information as described in the Privacy Policy.

8.2 Your Data Ownership

You retain all ownership rights to your LinkedIn data and any data exported through the Service. We do not claim any ownership, license, or rights to your User Data except as necessary to provide the Service.

8.3 Data Processing Role

For the purposes of applicable data protection laws:

• You are the Data Controller with respect to your LinkedIn data;
• We act as a Data Processor processing your data on your behalf and according to your instructions;
• We process your data solely to provide the Service as described in these Terms;
• We implement appropriate technical and organizational measures to protect your data.

8.4 Data Processing Activities

In providing the Service, we may process your data in the following ways:

• Authentication: Facilitating your login to LinkedIn through our secure browser environment;
• Session Maintenance: Storing encrypted session cookies to maintain your authenticated connection;
• Archive Requests: Submitting data export requests to LinkedIn on your behalf;
• Monitoring: Periodically checking LinkedIn for archive availability;
• Download: Retrieving completed archives from LinkedIn;
• Storage: Temporarily storing downloaded archives for your retrieval;
• Synchronization: Performing periodic, automated data retrieval to keep your exports current;
• Communication: Sending you notifications about your export status.

8.5 Data Security

We implement industry-standard security measures to protect your data, including:

• TLS 1.3 encryption for all data in transit;
• AES-256 encryption for all data at rest;
• Secure, isolated browser environments for authentication;
• Access controls limiting data access to authorized personnel;
• Regular security assessments and vulnerability testing;
• Intrusion detection and monitoring systems;
• Secure data centers with physical security controls.

8.6 Data Retention

We retain your data in accordance with the following schedule:

• Session Cookies: Retained while your account is active to enable continuous synchronization. You may request deletion at any time.
• Downloaded Archives: Retained for up to 48 hours after download completion, then permanently deleted.
• Session Metadata: Retained for the duration of your use of the Service and for a reasonable period thereafter for support and audit purposes.
• Anonymized Analytics: May be retained indefinitely in aggregated, non-identifiable form.

8.7 Data Deletion

You may request deletion of your data at any time by contacting us at founders@useknow.io. Upon receiving a valid deletion request, we will:

• Delete your session cookies and authentication data;
• Delete any stored archives;
• Delete your account information;
• Retain only such data as required by law or for legitimate business purposes (in anonymized form where possible).

8.8 No Sale of Personal Data

We do not sell, rent, lease, or trade your personal information to third parties. We do not use your LinkedIn data for advertising, profiling, or marketing purposes.

8.9 Subprocessors

We may engage third-party subprocessors to assist in providing the Service. All subprocessors are bound by contractual obligations to maintain data security and confidentiality consistent with these Terms and applicable law.

9. Session Management and Continuous Synchronization

9.1 Session Authorization

By using the Service and authenticating with LinkedIn, you expressly authorize [know] to:

• Store your LinkedIn session cookies and authentication tokens in encrypted form;
• Use your stored session to access LinkedIn on your behalf;
• Periodically check LinkedIn for data archive availability;
• Automatically download completed archives when available;
• Refresh or renew session tokens as necessary to maintain access;
• Perform recurring data export requests at periodic intervals;
• Store and process data retrieved through your session.

9.2 Continuous Synchronization Service

The Service includes an ongoing data synchronization feature that:

• Automatically requests updated copies of your LinkedIn data at regular intervals;
• Downloads new archives as they become available;
• Maintains your data exports in a current state without manual intervention;
• Operates using your stored session credentials;
• Continues until you terminate your session or account.

9.3 Session Security

We protect your session data using:

• AES-256 encryption for stored session cookies;
• Secure key management practices;
• Access controls limiting session data access;
• Regular security monitoring and auditing;
• Automatic session invalidation upon detection of suspicious activity.

9.4 Session Expiration

Sessions may expire or become invalid due to:

• LinkedIn's security policies and session timeout settings;
• Password changes on your LinkedIn account;
• LinkedIn security actions (e.g., forced logout of all sessions);
• Detection of suspicious activity;
• Your request to terminate the session;
• Extended periods of inactivity.

When a session expires, you will need to re-authenticate to continue using the Service.

9.5 Session Termination

You may terminate your session at any time by:

• Contacting us at founders@useknow.io to request session deletion;
• Changing your LinkedIn password (which invalidates existing sessions);
• Using LinkedIn's security settings to revoke session access.

Upon session termination, we will delete your stored session credentials within 24 hours.

9.6 Your Responsibilities

You are responsible for:

• Ensuring you have the right to authorize session storage and automated access;
• Monitoring your LinkedIn account for any unauthorized activity;
• Promptly notifying us if you wish to discontinue the synchronization service;
• Keeping your LinkedIn account secure and credentials confidential;
• Updating us if your LinkedIn account status changes.

10. Intellectual Property Rights

10.1 [know] Intellectual Property

The Service and all associated Intellectual Property Rights are and shall remain the exclusive property of [know] and its licensors. This includes, without limitation:

• All software, code, algorithms, and technical implementations;
• The design, layout, look, appearance, and graphics of the Service;
• All text, images, audio, video, and other content provided by [know];
• The [know] name, logo, trademarks, and service marks;
• All Documentation and user guides;
• All patents, copyrights, trade secrets, and other Intellectual Property Rights;
• Any improvements, modifications, or derivative works of the foregoing.

10.2 Trademark Rights

The [know] name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of [know] or its affiliates. You may not use such marks without our prior written permission. All other names, logos, product and service names, designs, and slogans are the trademarks of their respective owners.

10.3 Your Content

You retain all ownership rights to your User Content and User Data. By using the Service, you grant [know] a limited, non-exclusive, royalty-free, worldwide license to use, copy, store, transmit, and display your User Content and User Data solely as necessary to provide the Service and as otherwise described in these Terms.

10.4 Feedback License

If you provide any Feedback to [know], you hereby grant [know] a non-exclusive, perpetual, irrevocable, royalty-free, worldwide license to use, copy, modify, create derivative works from, publicly display, publicly perform, sublicense, and distribute such Feedback for any purpose, without any obligation or compensation to you. You waive any moral rights you may have in such Feedback.

10.5 DMCA and Copyright Infringement

We respect the Intellectual Property Rights of others and expect users to do the same. If you believe that your copyrighted work has been copied in a way that constitutes copyright infringement, please provide our designated copyright agent with the following information:

• A physical or electronic signature of the copyright owner or authorized agent;
• Identification of the copyrighted work claimed to have been infringed;
• Identification of the material claimed to be infringing;
• Your contact information (address, telephone number, email);
• A statement that you have a good faith belief that the use is not authorized;
• A statement, under penalty of perjury, that the information is accurate and you are authorized to act on behalf of the copyright owner.

Send notices to: founders@useknow.io

10.6 No Implied Licenses

Nothing in these Terms grants you any right, title, or interest in any Intellectual Property Rights of [know] or its licensors, except for the limited license expressly granted herein. All rights not expressly granted are reserved.

11. Third-Party Services and Links

11.1 LinkedIn

The Service interacts with LinkedIn, a third-party platform owned and operated by LinkedIn Corporation (a Microsoft company). You acknowledge and agree that:

• Your use of LinkedIn is governed by LinkedIn's Terms of Service and Privacy Policy;
• We are not affiliated with, endorsed by, sponsored by, or otherwise associated with LinkedIn or Microsoft;
• LinkedIn is a registered trademark of LinkedIn Corporation;
• We have no control over LinkedIn's services, features, availability, or policies;
• LinkedIn may change its platform, APIs, or data export features at any time without notice;
• LinkedIn may take actions against your account at its sole discretion;
• We are not responsible for any actions taken by LinkedIn.

11.2 Third-Party Service Providers

The Service may rely on third-party service providers for:

• Cloud hosting and infrastructure;
• Database services;
• Email and notification services;
• Analytics and monitoring;
• Payment processing (if applicable);
• Security services.

These providers are bound by contractual obligations regarding data security and confidentiality.

11.3 Third-Party Links

The Service may contain links to third-party websites or services that are not owned or controlled by [know]. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You acknowledge and agree that:

• We are not responsible for the availability or accuracy of third-party websites;
• We do not endorse any third-party websites or services;
• Your use of third-party websites is at your own risk;
• You should review the terms and privacy policies of any third-party websites you visit.

11.4 Third-Party Software

The Service may incorporate third-party software, including open source components. Such software is subject to its own license terms, which may be found in our Documentation or upon request.

11.5 No Third-Party Beneficiaries

These Terms do not create any third-party beneficiary rights in any individual or entity that is not a party to these Terms, except as expressly provided herein.

12. Fees and Payment

12.1 Current Pricing

The Service is currently provided free of charge. We reserve the right to introduce fees, subscriptions, or premium features at any time with reasonable notice.

12.2 Future Pricing Changes

If we introduce fees:

• We will provide at least 30 days' notice before any paid features take effect;
• Existing free features may be modified or restricted;
• You will have the option to discontinue use before incurring charges;
• Continued use after the notice period constitutes acceptance of the new pricing.

12.3 Taxes

All fees, if any, are exclusive of applicable taxes. You are responsible for paying all taxes associated with your use of the Service, except for taxes based on [know]'s net income.

12.4 No Refunds

Unless required by applicable law, all fees paid are non-refundable. We do not provide refunds or credits for partial subscription periods or unused services.

13. Disclaimers and Warranties

13.1 No Warranty of Service

[know] does not warrant that:

• The Service will meet your requirements or expectations;
• The Service will be uninterrupted, timely, secure, or error-free;
• The results obtained from using the Service will be accurate or reliable;
• The quality of any products, services, information, or other material obtained through the Service will meet your expectations;
• Any errors in the Service will be corrected;
• The Service will be compatible with your hardware, software, or network;
• The Service will be free from viruses or other harmful components.

13.2 No Warranty Regarding LinkedIn

We do not warrant that:

• LinkedIn will process your data export request;
• LinkedIn's data export feature will be available or functional;
• Your LinkedIn archive will be complete or accurate;
• LinkedIn will not change its policies, features, or services;
• LinkedIn will not suspend or terminate your account;
• Your data export will be completed within any specific timeframe;
• LinkedIn's service will be available when needed.

13.3 No Professional Advice

The Service does not provide legal, financial, tax, or professional advice. Any information provided through the Service is for general informational purposes only and should not be relied upon as professional advice. You should consult appropriate professionals for advice specific to your situation.

13.4 Beta and Experimental Features

We may offer beta, experimental, or preview features that are not yet generally available. Such features are provided "as is" and "as available" with no warranties of any kind. We may discontinue beta features at any time without notice or liability.

13.5 Third-Party Content

We do not warrant the accuracy, completeness, or usefulness of any third-party content or the reliability of any third-party services. Your use of third-party content and services is at your own risk.

13.6 Jurisdictional Limitations

Some jurisdictions do not allow the exclusion of certain warranties or limitations on applicable statutory rights. In such jurisdictions, our liability will be limited to the maximum extent permitted by law.

13.7 Acknowledgment

You acknowledge that you have read this disclaimer and agree that your use of the Service is at your sole risk. You understand that [know] has no obligation to maintain, support, upgrade, or update the Service.

14. Limitation of Liability

14.1 Types of Excluded Damages

We shall not be liable for any:

• Loss of profits, revenue, or income;
• Loss of business or business opportunities;
• Loss of goodwill or reputation;
• Loss of data or data corruption;
• Loss of anticipated savings;
• Loss of use or access;
• Cost of procurement of substitute goods or services;
• Indirect, incidental, special, consequential, or punitive damages;
• Any damages arising from unauthorized access to or alteration of your data;
• Any damages arising from interruption of service;
• Any damages arising from third-party conduct;
• Any damages arising from circumstances beyond our reasonable control.

14.2 Maximum Liability Cap

To the maximum extent permitted by applicable law, [know]'s total cumulative liability for any and all claims arising out of or relating to these Terms or the Service, whether in contract, tort (including negligence), strict liability, or any other legal theory, shall not exceed the greater of:

• The total amount you paid to [know] (if any) in the twelve (12) months immediately preceding the event giving rise to the claim; or
• One hundred euros (EUR 100).

14.3 Basis of the Bargain

You acknowledge and agree that the limitations of liability set forth in this Section 14 are fundamental elements of the basis of the bargain between you and [know], and that [know] would not have provided the Service without such limitations.

14.4 Essential Purpose

The limitations of liability in this Section 14 shall apply even if any limited remedy fails of its essential purpose.

14.5 Specific Exclusions

Without limiting the generality of the foregoing, we shall not be liable for:

• Any actions or inactions of LinkedIn;
• Changes to LinkedIn's services, features, or policies;
• LinkedIn account suspension or termination;
• Delays in LinkedIn archive preparation;
• Incomplete or inaccurate data in your LinkedIn archive;
• Session expiration or authentication failures;
• Your failure to maintain adequate security;
• Your violation of LinkedIn's Terms of Service;
• Any third-party claims against you;
• Force Majeure Events.

14.6 Jurisdictional Limitations

Some jurisdictions do not allow the limitation or exclusion of liability for certain types of damages. In such jurisdictions, our liability will be limited to the maximum extent permitted by applicable law. Nothing in these Terms shall limit or exclude our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be limited or excluded by law.

14.7 Time Limitation on Claims

You agree that any claim arising out of or relating to these Terms or the Service must be filed within one (1) year after the cause of action arose, or such claim will be permanently barred. This limitation period shall apply regardless of any statute or law to the contrary.

15. Indemnification

15.1 Your Indemnification Obligations

You agree to indemnify, defend, and hold harmless [know] and its Affiliates, and their respective directors, officers, employees, agents, contractors, licensors, and service providers (collectively, "Indemnified Parties") from and against any and all claims, demands, actions, suits, proceedings, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees and court costs) arising out of or relating to:

• Your access to or use of the Service;
• Your violation of these Terms;
• Your violation of any rights of any third party, including Intellectual Property Rights, privacy rights, or contractual rights;
• Your violation of any applicable law, regulation, or legal obligation;
• Your User Content or User Data;
• Your LinkedIn account or any activities associated with your LinkedIn account;
• Any misrepresentation made by you;
• Any dispute between you and any third party;
• Your negligent or wrongful conduct;
• Any unauthorized use of the Service through your account.

15.2 Indemnification Procedures

In the event of any claim subject to indemnification:

• We will provide you with prompt written notice of the claim (provided that failure to provide such notice shall not relieve you of your indemnification obligations except to the extent you are materially prejudiced thereby);
• You shall have sole control over the defense and settlement of the claim, provided that you may not settle any claim in a manner that adversely affects our rights without our prior written consent;
• We may participate in the defense at our own expense with counsel of our choosing;
• You shall not admit fault or liability on our behalf without our prior written consent;
• We will provide reasonable cooperation in the defense of the claim at your expense.

15.3 Survival

Your indemnification obligations under this Section 15 shall survive the termination or expiration of these Terms.

16. Termination

16.1 Termination by You

You may terminate these Terms at any time by:

• Discontinuing your use of the Service;
• Requesting deletion of your account and data by contacting us at founders@useknow.io;
• Revoking your session authorization by changing your LinkedIn password.

16.2 Termination by [know]

We may terminate or suspend your access to the Service immediately, without prior notice or liability, for any reason whatsoever, including but not limited to:

• Breach or suspected breach of these Terms;
• Violation of applicable laws or regulations;
• Fraudulent, abusive, or illegal activity;
• Conduct that poses a security risk;
• Non-payment of fees (if applicable);
• Extended periods of inactivity;
• Request by law enforcement or government agency;
• Discontinuation or modification of the Service;
• Technical or security issues;
• Any other reason at our sole discretion.

16.3 Effect of Termination

Upon termination:

• Your right to access and use the Service immediately ceases;
• Your license to use the Service is automatically revoked;
• We may delete your session data and stored archives;
• You remain liable for any obligations incurred prior to termination;
• We may retain certain data as required by law or for legitimate business purposes;
• Provisions that by their nature should survive termination shall survive.

16.4 Survival

The following sections shall survive termination or expiration of these Terms: Sections 1 (Definitions), 8 (Data Handling), 10 (Intellectual Property), 13 (Disclaimers), 14 (Limitation of Liability), 15 (Indemnification), 16.3-16.4 (Effect of Termination and Survival), 18 (Governing Law), 19 (Dispute Resolution), and 20 (General Provisions).

16.5 No Liability for Termination

We shall not be liable to you or any third party for any termination of your access to the Service or deletion of your data, whether with or without cause, and whether with or without notice.

17. Modifications

17.1 Modifications to the Service

We reserve the right to modify, suspend, or discontinue the Service (or any part thereof) at any time, with or without notice. We may:

• Add, remove, or modify features and functionality;
• Change technical requirements or specifications;
• Update the user interface or user experience;
• Impose limits on certain features or access;
• Temporarily or permanently discontinue the Service.

We shall not be liable to you or any third party for any modification, suspension, or discontinuation of the Service.

17.2 Modifications to these Terms

We reserve the right to modify these Terms at any time. When we make changes:

• We will update the "Last updated" date at the top of these Terms;
• For material changes, we will provide notice through the Service or via email;
• Changes will be effective upon posting unless otherwise specified;
• Your continued use of the Service after changes constitutes acceptance of the modified Terms.

17.3 Your Options

If you do not agree to any modifications:

• You must discontinue using the Service;
• You may request deletion of your account and data;
• Continued use after the effective date constitutes acceptance.

17.4 Review of Terms

You are responsible for periodically reviewing these Terms. We recommend reviewing them each time you access the Service.

18. Governing Law and Jurisdiction

18.1 Governing Law

These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the Netherlands, without regard to its conflict of law provisions.

18.2 Exclusive Jurisdiction

Subject to the arbitration provisions in Section 19, the courts of Amsterdam, Netherlands shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or their subject matter or formation.

18.3 Waiver of Jury Trial

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU AND [KNOW] EACH WAIVE THE RIGHT TO A JURY TRIAL IN ANY LEGAL PROCEEDING ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE.

18.4 UN Convention Exclusion

The United Nations Convention on Contracts for the International Sale of Goods does not apply to these Terms.

19. Dispute Resolution and Arbitration

19.1 Informal Resolution

Before initiating any formal dispute resolution proceeding, you agree to first contact us at founders@useknow.io to attempt to resolve any dispute informally. We will attempt to resolve the dispute through good-faith negotiations within sixty (60) days. If we cannot resolve the dispute informally, either party may proceed with formal dispute resolution as set forth below.

19.2 Binding Arbitration

Any dispute, claim, or controversy arising out of or relating to these Terms or the breach, termination, enforcement, interpretation, or validity thereof, including the determination of the scope or applicability of this agreement to arbitrate, shall be determined by binding arbitration. The arbitration shall be:

• Administered by the Netherlands Arbitration Institute (NAI) in accordance with its rules;
• Conducted in English;
• Held in Amsterdam, Netherlands (or remotely by mutual agreement);
• Decided by a single arbitrator mutually agreed upon by the parties, or appointed by the NAI;
• Confidential, with the parties agreeing not to disclose the existence, content, or results of any arbitration.

19.3 Class Action Waiver

YOU AND [KNOW] AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. You waive any right to participate in any class action, collective action, or representative action against [know]. If for any reason a claim proceeds in court rather than arbitration, you waive any right to a jury trial.

19.4 Exceptions to Arbitration

Notwithstanding the foregoing, either party may:

• Seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of Intellectual Property Rights;
• Bring claims in small claims court if the claims qualify;
• Seek provisional or ancillary remedies from a court pending arbitration.

19.5 Arbitration Costs

Each party shall bear its own costs and attorneys' fees in arbitration, unless the arbitrator determines that a claim was frivolous or brought in bad faith, in which case the arbitrator may award reasonable attorneys' fees to the prevailing party.

19.6 Severability of Arbitration Provisions

If any part of this Section 19 is found to be unenforceable, the remainder shall remain in effect (with an arbitration award decided by an arbitrator on an individual basis). If the class action waiver is found unenforceable as to a particular claim, that claim (and only that claim) shall be severed from the arbitration and may be brought in court.

19.7 Opt-Out

You may opt out of the arbitration and class action waiver provisions by sending written notice to founders@useknow.io within thirty (30) days of first accepting these Terms. Your notice must include your name, email address, and a clear statement that you wish to opt out. If you opt out, the remainder of these Terms will continue to apply.

20. General Provisions

20.1 Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices or agreements published by us on the Service, constitute the entire agreement between you and [know] regarding the Service and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding the Service.

20.2 Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law, and the remaining provisions shall continue in full force and effect.

20.3 Waiver

No waiver by [know] of any term or condition set forth in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of [know] to assert a right or provision under these Terms shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by an authorized representative of [know].

20.4 Assignment

You may not assign, transfer, or sublicense these Terms or any of your rights or obligations hereunder without our prior written consent. We may assign these Terms or any rights or obligations hereunder without restriction and without notice to you. Any attempted assignment in violation of this provision is void. Subject to the foregoing, these Terms shall bind and inure to the benefit of the parties and their respective successors and permitted assigns.

20.5 Force Majeure

[know] shall not be liable for any failure or delay in performance due to Force Majeure Events. In the event of a Force Majeure Event, our obligations shall be suspended for the duration of the event, and we shall use reasonable efforts to mitigate its effects and resume performance as soon as practicable.

20.6 Notices

All notices to [know] must be sent to founders@useknow.io. Notices to you may be sent to the email address associated with your account or posted on the Service. Notices sent by email are deemed given when sent. Notices posted on the Service are deemed given upon posting.

20.7 Relationship of the Parties

Nothing in these Terms shall be construed to create a partnership, joint venture, employment, or agency relationship between you and [know]. Neither party has the authority to bind the other or to incur obligations on behalf of the other.

20.8 No Third-Party Beneficiaries

These Terms are for the sole benefit of the parties and their permitted successors and assigns. Nothing in these Terms, express or implied, is intended to or shall confer upon any other person or entity any legal or equitable right, benefit, or remedy of any nature whatsoever under or by reason of these Terms.

20.9 Headings

The headings in these Terms are for convenience only and shall not affect the interpretation of these Terms.

20.10 Language

These Terms are written in English. Any translation is provided for convenience only. In the event of any conflict between the English version and any translation, the English version shall prevail.

20.11 Electronic Communications

By using the Service, you consent to receiving electronic communications from us. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

20.12 Export Compliance

You represent and warrant that you are not located in a country subject to a U.S. Government embargo or designated as a "terrorist supporting" country, and that you are not listed on any U.S. Government list of prohibited or restricted parties. You agree to comply with all applicable export and re-export control laws and regulations.

20.13 Government Users

If you are a U.S. Government end user, the Service is a "commercial item" as defined in 48 C.F.R. 2.101, consisting of "commercial computer software" and "commercial computer software documentation," and is licensed to you with only those rights as are granted to all other end users pursuant to these Terms.

20.14 California Users

If you are a California resident, you may report complaints to the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by contacting them in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.

20.15 Interpretation

These Terms shall not be construed against [know] merely because [know] drafted them. The parties acknowledge that they have had the opportunity to review these Terms and negotiate their terms.

21. Contact Information

If you have any questions, concerns, or requests regarding these Terms, please contact us:

• Company Name: [know]
• Email: founders@useknow.io
• Response Time: We endeavor to respond to inquiries within 5 business days